If you have any questions, please message me and I'll be glad to help you.
Thank you for calling into my website and taking the time to come and find out a little bit more! My name is Trudi and all the items in my shop have been lovingly hand crafted by me!
I’d like to think that my work is a reflection of me, colourful and wanting to make everyone happy! My aim is to make every experience with GlitteringprizeGlass exciting and give you anticipation to create!
Glass is my passion - I’m a full time glass artist, specialising in lampwork beads and small fused gifts. My philosophy is to treat others how I would like to be treated. With this in mind the way I achieve this is to
- Put as much information on each listing as I can and have good pictures … as you can’t pick up the pieces this is so important! - Have clear terms and conditions, that way you know what to expect from me. - Help you get what you want .Sometimes you may not find the exact item you are looking for (sometimes you might not know yourself) … I’m here to help. If you can’t find what you need, or need something changing a little – send me a convo with as much detail as you can (including what your project is) and I’ll do my best to come up with the best solution! - Get your order out fast! No one likes to wait ages for an order right? .. I know that I’m like a kid waiting for Christmas once I’ve placed an order and wanting it to come. Some pieces are one offs while others are made to order (I do try to keep some stock, but as I offer such a large range of styles, colour and sizes it just isn’t possible). You can see the lead times on each listing, and I always have the orders made and sent out before that time! But don’t just take my word for it, please read my reviews from me Etsy shop http://etsy.me/1gTgWE9
Beads that are made to order, you won't receive the exact ones in the picture, but the pictures are a good likeness for what you will receive.
Returns and exchanges
Contact me within: 5 days of delivery, Return items back within: 14 days of delivery
I don't accept exchanges or cancellationsBut please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised order
Items on sale
Returns and exchange details
In the first instance, if you have a problem, please contact me and I will do my best to resolve your issue in a manner that is acceptable to both parties.
If you are unhappy with your purchase, I will be happy to arrange a refund of the goods (already made). Items should be returned to me undamaged and in the original packaging, fit for resale, within 14 days of original receipt. Unless agreed otherwise, cost of returns are the responsibility of the customer (including any customs costs if applicable).
For items that are made to order (these have a lead time of 1-3 weeks), sorry but I cannot accept cancellations. Returns can only be accepted if there is a fault with the item.
If you do not receive your order within 10 working days (UK) or 25 days (non UK) please notify me so that I can chase this up for you. Please ensure that I am notified no later than one calender month after posting (I send out posting notifications)
Any claims made, I will need to make againt my shipping company, unless stated this is Royal Mail. Before I can settle a claim to you, I first need to claim from them for missing / damaged items. http://www.royalmail.com Please note that in the case of larger claims Royal Mail's investigation can take upto 90 days.
To ensure a swift refund I would recommend using a tracked service to return items.
If you received any discount/offer ie free domestic shipping when you spend over £50, and you return any non-faulty items, if this takes your order to less than £50 then the P&P fee will be deducted from any refund.
This does not affect your statutory rights.
I accept paypal as my payment method - safe for both parties!
Even if you do not have an account with Paypal you can still take advantage of their secure online payment facility to pay at the checkout with a debit or credit card.
Custom orders need to be paid for in advance please.
Payment needs to be received within 24 hours, unpaid orders will be cancelled and items returned to the shop. If you experience a problem, please message me so that I can try and help.
Items may be reserved for up to 14 days, if you require something to be reserved please contact me and I will arrange this.
Cancellations. In some cases it maybe possible to cancel your order. However if it has been made to order for you, it may not be possible. There may also be a small charge for administration depending on status of the order and re-stocking fees. These will be advised and agreed before any alteration to the order.
Please ensure that you have the correct address set up on Paypal and or your account as I use this to create the shipping label. Please also ensure that you have a confirmed address otherwise this could result in a delay shipping your order, or in some cases the order may need to be cancelled. Some countries do not show address's as confirmed, if you are new customer I may contact you to verify your address.
If you have provided an incorrect address, and your goods are not delivered, I cannot be accountable for that. However, if the goods are returned to me via the postal system I will contact you to discuss re-delivery (but it can take a while for goods to get back to me)
I like to get my items fast - so I aim to get my orders out within 48 hours if ready made. Made to order can take 1-2 weeks on average, sometimes longer in busy periods, do contact me before ordering if timiing is an issue.
Items are sent out via Royal Mail standard delivery, if you require a special service please contact me before purchasing. I will confirm the price and update the listing accordingly for you. The standard Royal Mail option is not an insured service, and while I do get a certificate of posting I cannot be held responsible for lost packages with a value over £20. Tracked and insured options are available. In the event of a lost package, I will refund the appropriate amount once the claim has been settled by Royal Mail - http://www.royalmail.com/personal/help-and-support/royal-mails-retail-compensation-policy-for-loss
Please note that in the case of larger claims Royal Mail's investigation can take upto 90 days.
Any duties or taxes applied to parcels sent overseas are the responsibility of the customer. Any charges from me are clearly displayed along with the shipping costs. However, if you are unclear please message me before ordering for clarification. I send out items as Delivery Duties Unpaid (DDU). Fo any orders cancelled after payment is made, I can only refund the amount less the processing fee charged (Paypal do not refund me the charges). For any items rejected for not paying import / taxes I can only refund the items if returned in a saleable condition, less any fees and shipping costs.
additional policies & faq
All transactions are subject to UK law, and sales are to private individuals and not for re-sale. Please handle items with suitable care and do not leave with small children.
If the bead hole size is not stated on the listing and you have a specific requirement, please contact me to discuss before ordering. Different size mandrels can be used - they are generally between 1.6mm and 2.4mm for standard beads.
Colours - as with most colour items (think paints or wallpaper for examples) batches of glass and frit etc can vary from time to time. If you need to be sure of an exact colour match for a project you are working on, it is best that you buy them in one purchase. From time to time, depending on availability of materials a substitution may be made ... if this effect the finished product in anyway I will contact you before shipping and if you are unhappy I will either re-make or refund your purchase.
Some glass can colour shift under different light sources (especially transparent purples), please be sure to check them under natural light.
Sizes given are approx, and as part of their charm & characteristics, may have slight variations! Wouldn't it be boring if everything was all the same!!
Currency . As I'm in the UK I sell in Pounds Sterling GBP, and all prices quoted will be in this format. If you need to see this converted into your own currency, the best site I have found is XE. Com (as rates constantly vary it may not be 100% but it is very close and should be used as a guideline).